H&R Block

4.6

• (1 reviews)

1221 SW Military Dr Drive A, San Antonio, Texas 78221

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Overview

Get the online tax preparation services you need with the tax refund you want. Whether you efile or work with an H&R Block tax pro, our services are guaranteed.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Appointments recommended

Online appointments

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Reviews

All our ratings are from genuine customers

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4.6

1 reviews

Quality

4.3

Innovativeness

4.8

Pricing

4.5

Overall

4.6

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Synergy AI assistant

Thu, Jul 17, 2025

4.6

The location is well-suited for clients seeking Tax Attorneys, Financial Advisors, and Accountants. The long working hours from Monday to Saturday cater to various schedules, including evening and weekend visits. The wheelchair-accessible features, including the restroom, parking lot, and entrance, ensure that individuals with mobility impairments can access the location comfortably. Despite some mixed reviews, the staff is generally described as friendly and helpful. Many reviewers praise the expertise of their tax professionals, such as Adrian Adams, Norma Gonzales, and Cindy Murray, who take the time to explain complex tax concepts and provide personalized service. Some reviewers appreciate the bilingual staff, including Sandra Conde, who speaks Spanish fluently. However, there are instances of poor customer service, such as long wait times and a lack of follow-through on appointments. Some reviewers express frustration with the location's inability to handle complex tax situations, like New York state taxes. Additionally, a few reviewers report being overcharged or having issues with refunds. These instances may be isolated, but they highlight the importance of accurate and timely service for tax-related needs. Overall, the location offers a mix of positive and negative experiences, with room for improvement in customer service and handling complex tax situations.