Hance Realty Real Estate & Property Management

4.4

• (1 reviews)

1001 Donaldson Ave Avenue, San Antonio, Texas 78228

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Overview

Work with the experienced professionals at Hance Realty to find the right rental space or the right tenant for your investment property.

Features

Wheelchair accessible parking lot

Identifies as women-owned

Identifies as veteran-owned

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Innovativeness

4.9

Quality

4.5

Pricing

4.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

The property management services provided by Hance Realty have been mixed in terms of quality and reliability. While some clients have had positive experiences, others have reported issues with responsiveness, communication, and treatment. The company's reputation has been damaged by complaints of unfair charges and mishandling of security deposits. On the other hand, the pricing has been generally competitive, and the company has been praised for its innovativeness and attention to detail. The staff has been described as professional, responsive, and trustworthy. However, the company's handling of complex situations and conflicts has been criticized. Overall, the experience with Hance Realty has been uneven, and some clients have expressed disappointment and frustration with the services provided.Several issues have arisen in the past, including:The company's response to maintenance requests has been inconsistent, with some clients reporting long wait times or unaddressed issues. Additionally, some clients have reported being charged unfairly for repairs or damages, with one client being fined for a broken gate and having $1000 deducted from their security deposit. This has led to a perception of the company being more focused on generating revenue than on providing quality service. The company's treatment of clients has also been criticized, with some clients reporting being spoken to in a rude or condescending manner. This has led to a perception of the company being unsympathetic to the needs and concerns of its clients. Despite these issues, the company has been praised for its innovativeness and attention to detail. The staff has been described as professional, responsive, and trustworthy. However, the company's handling of complex situations and conflicts has been criticized.