San Antonio
Heart Clinic of San Antonio
Overview
Heart Clinic of San Antonio Doing Right by Your Heart The Heart Clinic of San Antonio was founded to provide the most advanced cardiology care possible in both the hospital and outpatient clinic setting. We do this by first and foremost always putting our patients at the center of the care team. Whether in the […]
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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The hospital's staff is often described as nice, courteous, and professional in demeanor and communication. However, several patients have reported difficulty in getting through to the office staff, with issues ranging from phone calls being ignored to voicemails being unreturned. Some patients have had to wait for extended periods of time for appointments, and in some cases, were told that the office was closed despite being within business hours.The hospital's office staff seems to be the main point of contention, with some patients expressing frustration with their ability to communicate effectively. One patient reported being told to call back after leaving multiple messages, only to be met with a busy signal. Another patient reported being put on hold for over 20 minutes before being told that the staff was busy with another patient.Despite these issues, some patients have reported positive experiences with the hospital's medical staff, including cardiologists who are described as thorough and caring. The hospital's facilities seem to be well-maintained, with one patient reporting that the restroom was wheelchair accessible.However, some patients have reported issues with the hospital's billing and insurance practices. One patient reported being charged for an initial visit despite being told that the specialty doctor's help would obtain necessary authorizations prior to the patient being seen. Another patient reported receiving a bill for an increased amount due to a mistake made by the hospital.Overall, the hospital seems to have a mixed reputation, with some patients reporting positive experiences with the medical staff but significant issues with the office staff and billing practices.
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