San Antonio
Hector Garza Center
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
Overall
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This location has a poor overall rating due to the numerous complaints and issues reported by clients. Many have described the staff as unprofessional, physically and emotionally abusive, and having a tendency to pick favorites. There have been reports of physical restraints causing injuries, including broken bones and shoulders being popped out of place. Some clients have also reported being subjected to sexual harassment by staff members. The food has been described as horrible, and clients have reported being fed spoiled or rotten food. Some have also reported being denied basic needs, such as air conditioning, and being subjected to long periods of restraint without medical attention. The facility's treatment approach has been criticized for being ineffective and causing more harm than good. The staff's behavior and treatment of clients has been described as "horrible" and "terrible," with some clients stating that they were made worse by their experience at the facility. Many have reported feeling traumatized by their experience, and some have even attempted to take their own lives while at the facility.
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Categories
Medical Service
Mental Health
Mental health clinic
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