San Antonio
Heimer Insurance Services, Inc.
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Quality
Pricing
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The business location is Heimer Insurance Services, Inc. located at Building 9325, Schoenthal Rd N Street, Suite 2, San Antonio City. The business offers life insurance services and has a wheelchair-accessible parking lot and entrance. They are open from Monday to Friday from 8:30 AM to 5:00 PM and do not have weekend hours.The overall score of 3.5 reflects the mixed feedback from clients. Some clients have reported great experiences with the company, mentioning that the agents are responsive, knowledgeable, and helpful. They also appreciate the competitive rates and quality of service. However, many clients have reported issues with customer service, including difficulty in getting in touch with someone, unprofessional behavior, and poor communication. Some clients have also reported being billed incorrectly or having their policies cancelled without notice.The quality score of 3.4 reflects the mixed feedback about the quality of service. While some clients have reported excellent service, many have reported issues with customer service, including unprofessional behavior and poor communication. This suggests that the company may need to improve its customer service to better meet the needs of its clients.The pricing score of 4.2 reflects the fact that many clients have reported competitive rates and cost savings with Heimer Insurance Services, Inc. However, some clients have reported significant rate increases, which may be a concern for some customers.Unfortunately, there is not enough information to score the innovativeness of the company. However, the company's willingness to adapt to changing circumstances, such as the COVID-19 pandemic, and its use of technology to improve customer service may be areas for further exploration.Overall, Heimer Insurance Services, Inc. has both strengths and weaknesses. While it offers competitive rates and quality service to some clients, it also has issues with customer service and billing. To improve its overall score, the company may need to focus on improving its customer service and communication with clients.I have to note that there are several issues that stand out in the review, including:- Difficulty in getting in touch with someone- Unprofessional behavior- Poor communication- Incorrect billing- Cancelled policies without notice- Significant rate increases- Difficulty in cancelling policiesThese issues may indicate a need for the company to improve its customer service and communication with clients.
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Hours
Closed
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Sunday
Monday
Tuesday
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Friday
Categories
Financial Service
Life Insurance
Insurance agency
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