San Antonio
Hill Country Medical Associates: Little Sarah A
Overview
Imperial Calcasieu Surgical Center is an outpatient ambulatory surgery center in Lake Charles, Louisiana.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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This location of Christus Health is a good choice for those in need of medical care. While some aspects of the business are satisfactory, there are a few areas that need improvement. The staff is friendly, as several reviewers have mentioned. However, there have been instances of unprofessional behavior from some receptionists. In one case, a patient was left on hold for over 25 minutes without being answered by a person. Another reviewer reported being treated rudely by a phone receptionist. Despite these issues, the medical professionals at this location are well-regarded. Many reviewers have praised their doctors and nurses for being caring and competent. Some have also appreciated the convenience of having medical tests and procedures done in-house. The business has made efforts to accommodate patients with disabilities, offering wheelchair-accessible restrooms, parking, and entrance. However, scheduling appointments can be difficult at times. Overall, this location is a good option for those in need of medical care, but it could benefit from improving its customer service.
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