This hotel has a good reputation among guests, with many praising its clean rooms, friendly staff, and great location. The staff is often described as welcoming and helpful, with some guests mentioning specific staff members who went above and beyond to ensure their stay was enjoyable. The hotel's location is convenient for visiting nearby attractions, and the indoor pool and fitness center are popular amenities. However, some guests have mentioned issues with cleanliness, maintenance, and the hotel's overall condition, which can detract from the experience. One major issue that stands out is the pool being out of service, which was mentioned by several guests. Despite this, the hotel's strengths outweigh its weaknesses, making it a solid choice for those looking for a convenient and comfortable stay in San Antonio.