San Antonio
James A. Phalen, MD
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
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Quality
Overall
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This location has its share of issues, mainly related to quality of service. Multiple parents have shared unpleasant experiences with Dr. Phalen, including him being dismissive, rude, and unprofessional. Some have mentioned that he lacks empathy and understanding for children with special needs. On the other hand, some parents have had positive experiences with Dr. Phalen, describing him as direct, straightforward, and supportive. It's worth noting that the office staff seems to be inconsistent in their communication and organization, as evidenced by several instances of missed appointments and delayed responses. The testing process can also be lengthy and challenging for families to navigate.The amenities and accessibility features at this location, such as wheelchair-accessible restrooms and parking lots, are appreciated. However, the clinic's focus on pushing medication on children and dropping patients when they don't comply with treatment recommendations is concerning.Overall, this location's inconsistent service and treatment of patients raises some red flags. While it's possible to have a positive experience, many parents have been negatively impacted by Dr. Phalen's behavior and the office's poor communication.
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Categories
Medical Service
Other Medics
Pediatricians
Doctor
Pediatrician
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