San Antonio
James Avery Artisan Jewelry
Overview
Family-owned jewelry chain for house-brand charm bracelets, rings & more in sterling silver & gold.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Quick visit
In-store pickup
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Overall
Quality
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The store has a mixed reputation with some customers praising the helpful staff and the wide selection of jewelry, while others have reported poor service and a lack of attention to detail. One customer reported receiving a tangled bracelet in a plastic bag, which was not wrapped nicely for a gift. Another customer was refused a box to wrap their purchase in, despite offering to buy one. However, some customers have had positive experiences, with one customer praising the quick and easy service, and another customer appreciating the excellent customer service.Some customers have reported that staff members can be rude and unhelpful, with one customer being told that a cleaning cloth was the solution to cleaning a chain, despite having purchased it earlier. Another customer was ignored and received an attitude from a staff member. Some customers have also reported that the store is not well-maintained, with a dirty cleaning cloth being observed.However, the store's pricing seems to be reasonable, with one customer praising the good value for the price. The store's location is also convenient, with a large parking lot and a wheelchair-accessible entrance.One of the main issues with the store is the inconsistent quality of the service. While some staff members are helpful and attentive, others can be rude and unhelpful. This can make it difficult for customers to have a positive experience.
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