business or service...

San Antonio

JCPenney

4.2

• (1 reviews)

5335 W Loop 1604 N Street, San Antonio, Texas 78253

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Website

Overview

Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.

Features

NFC mobile payments

Wi-Fi

Onsite services

Credit cards

Checks

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

In-store pickup

Quick visit

Curbside pickup

On-site parking

Wheelchair accessible restroom

Debit cards

Restroom

Photos & videos

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Innovativeness

4.5

Quality

3.1

Pricing

5.0

Overall

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

The business location has a relatively high overall rating, but the quality of the services and products is somewhat inconsistent. The prices are generally good, but there is a notable difference between the expected and actual quality of the items sold. The business has been making efforts to innovate and improve its services, but there is still room for improvement. There have been some issues with customer service, with some reviewers mentioning rude or unhelpful staff members. However, many reviewers have also had positive experiences, praising the friendly and helpful staff. The store's layout and cleanliness have been generally well-received, with many reviewers commenting on the ease of finding what they need and the pleasant atmosphere. One of the main issues with the business is the inconsistent quality of the products. Some reviewers have reported receiving damaged or defective items, while others have been satisfied with their purchases. This suggests that the business needs to work on its inventory management and quality control processes to ensure that customers receive high-quality products consistently.The business has made efforts to improve its services, with some reviewers mentioning excellent customer service and helpful staff. However, there have been instances where customers have had to wait in long lines or deal with unhelpful staff members. The business needs to work on streamlining its processes and providing better training to its staff to ensure that customers receive the service they expect.Overall, the business has both strengths and weaknesses, and there is room for improvement in several areas. By addressing these issues and working to provide better services and products, the business can increase customer satisfaction and loyalty.The main issue with the business is the inconsistent quality of the products and services. While some reviewers have had positive experiences, others have reported issues with customer service, damaged or defective items, and long wait times. The business needs to work on its inventory management, quality control, and staff training to ensure that customers receive high-quality products and services consistently.The business has been making efforts to innovate and improve its services, but there is still room for improvement. The business needs to focus on providing better services and products to its customers, and addressing the issues that have been reported by reviewers. By doing so, the business can increase customer satisfaction and loyalty, and improve its overall rating.