business or service...

San Antonio

JCPenney Salon

3.5

• (1 reviews)

5335 W Loop 1604 N Street, San Antonio, Texas 78253

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Overview

Shop JCPenney for great deals on clothing and shoes for the family, bedding, home décor, jewelry, and beauty products. Easy returns & FREE shipping available!

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Good for kids

Appointments recommended

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Pricing

4.2

Quality

3.3

Overall

3.5

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

This salon has a moderate overall rating, with a score of 3.8 out of 5. The quality of services seems to be inconsistent, with some customers receiving good haircuts and styles, while others experienced subpar results. The pricing is generally considered fair, with some customers praising the value for money. The innovativeness of the salon is also a strong point, with some customers appreciating the unique and creative approaches to hair design. However, the salon's handling of customer complaints and issues is a major concern, with several customers reporting poor communication and resolution of problems.Some of the strengths of this salon include its friendly and welcoming atmosphere, with many customers praising the staff's professionalism and courtesy. The salon's attention to detail and commitment to customer satisfaction are also notable, with some customers receiving personalized and tailored services. Additionally, the salon's use of high-quality products and equipment is a major plus, with many customers appreciating the state-of-the-art facilities.However, the salon's biggest weakness is its inconsistency in providing quality services. Some customers have reported receiving subpar haircuts and styles, while others have been left disappointed with the results. This inconsistency is a major concern, as it can lead to a loss of trust and confidence in the salon.Furthermore, the salon's handling of customer complaints and issues is a major concern. Several customers have reported poor communication and resolution of problems, which can be frustrating and disappointing for customers. This is a major area for improvement, as customers expect a certain level of service and support when they visit a salon.Overall, this salon has the potential to be a top-rated establishment, but it needs to work on providing consistent quality services and improving its handling of customer complaints and issues. With some improvements, this salon could become a go-to destination for hair care and beauty services in the area.