The location of the Jersey Mike's sub shop in New Braunfels City has a good rating overall. Quality of food is somewhat inconsistent, with some customers experiencing issues with orders being wrong or not being made to their liking. Pricing is reasonable, and the shop is considered to be an innovator in the sub shop industry.The shop's cleanliness and organization are not always well-maintained, with some customers reporting finding bread crumbs and other debris on the countertops and floors. However, some customers have reported having excellent experiences with the staff, who are friendly and welcoming.Service can be slow, especially during peak hours, and some customers have reported having to wait a long time for their orders to be ready. However, others have reported having quick and efficient service.The shop offers a variety of menu options, including vegetarian and vegan choices, and has a rewards program that allows customers to earn points for their purchases. However, some customers have reported being disappointed with the shop's management, citing issues with communication and follow-through on customer complaints.Despite these issues, the shop remains a popular destination for sub shop fans, with many customers reporting enjoying the shop's convenient location and wide selection of menu options. However, some customers have reported being disappointed with the shop's inability to consistently meet their expectations.It is worth noting that the shop has had some issues with staff turnover and management, which may be contributing to some of the inconsistencies in service and quality. However, the shop is taking steps to address these issues and improve customer satisfaction.In terms of specific issues, some customers have reported being disappointed with the shop's lack of attention to detail, particularly when it comes to ordering and preparation. Some have reported having to ask multiple times for their orders to be corrected or re-made, and have been frustrated with the shop's inability to get their orders right.Overall, while the shop has some strengths, including its convenient location and wide selection of menu options, it also has some significant weaknesses, including inconsistent service and quality. With some improvements to management and attention to detail, the shop may be able to better meet its customers' expectations and become a more consistently excellent destination for sub shop fans.