This retail chain has a good selection of brand-name urban streetwear and sneakers for men, women, and kids. However, the customer service has been inconsistent, with some staff members being rude and unhelpful. Some customers have reported being treated poorly, with employees complaining about helping them or laughing at them. Others have had a quick and easy experience, with staff being friendly and helpful. The store has a wide range of products, including popular brands, but the quality of the products can vary. The pricing is generally reasonable, but some customers have reported being misled about sales and promotions. The store's working hours are convenient, with extended hours on weekdays and a bit earlier closing time on Sundays. The accessibility features, such as wheelchair-accessible parking and entrance, are a plus. Overall, the store has potential, but it needs to work on improving its customer service to live up to its reputation.