Juniper Village at Lincoln Heights

4.2

• (1 reviews)

855 E Basse Rd Road, San Antonio, Texas 78209

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Overview

Memory Care facility providing our award winning Wellspring Memory Care in and around Aurora, Colorado. Learn more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Onsite services

Identifies as women-owned

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Pricing

4.6

Quality

4.1

Overall

4.2

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

Reviewing the location, Building 855, E Basse Rd Road, San Antonio City, it is clear that the business has a strong reputation. Overall, the rating of 4.2 out of 5 suggests that most visitors and clients have a positive experience. However, with 8 one-star reviews, there are some issues that need to be addressed. Some people had issues with care at the facility. One reviewer mentioned that their husband was left in a soaked pull-up overnight and was not given a shower, despite requesting one. Another reviewer mentioned that their loved one was not given adequate pain medication in a timely manner. On the other hand, many reviewers praised the staff's friendliness, care, and attentiveness. Some reviewers mentioned that the staff went above and beyond to provide excellent service, and that the community felt like home. The business seems to be well-maintained, with reviewers mentioning the cleanliness of the facility, including the rooms, showers, and dining area. The pricing seems to be reasonable, with one reviewer mentioning that the apartments were "large" and reasonably priced. However, there are some issues with understaffing, which has led to delays in providing care and services. One reviewer mentioned that it often took multiple days to get a shower, and that pain medication was not brought in a timely manner. Despite these issues, the business seems to be committed to providing excellent care and service. The owner responded to several negative reviews, apologizing and offering to address the concerns. Overall, the business has a strong reputation, but there are some issues that need to be addressed, particularly with understaffing and care.