The business has a well-liked atmosphere, with many customers praising its coziness and casual feel. The staff is also often commended for being friendly and attentive. However, some reviewers have mentioned that the menu items can be confusing, with some dishes being mislabeled or having unexpected ingredients. On the other hand, the majority of customers have raved about the flavors and quality of the food, with many highlighting the unique use of ingredients like butterfly pea flower in the mango sticky rice. The business's commitment to using fresh and healthy ingredients is also a plus. One reviewer did mention an issue with flies in their food, but this was not a common complaint. The only issue is the inconsistency in the menu items' quality, with some reviewers mentioning that the dishes they received were not as described.