Kay'z Kutz

4.0

• (1 reviews)

9815 Culebra Rd Road 109, San Antonio, Texas 78251

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NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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4.0

1 reviews

Overall

4.0

Quality

3.8

Pricing

4.9

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.0

This pet grooming business has a solid reputation, but with some notable exceptions. The rating of 4.2 out of 5 suggests a generally good experience, but with some room for improvement. The quality of services is average, with some customers expressing dissatisfaction with their pets' grooming. The pricing is considered fair, with many customers praising the reasonable rates. The business shows some innovativeness, with mobile grooming services and online presence, but this aspect could be further developed.The business has a lot of strengths, including friendly staff, cleanliness, and a variety of services offered. However, there are some issues that need to be addressed. One customer's pet was given a bad haircut, and another customer was unhappy with the price change after the appointment was made. There have been some instances of rudeness from staff members, which is a major concern. Overall, the business needs to work on consistency and attention to detail to improve the quality of services and provide a better experience for customers.Some of the customers have mentioned that the business is very accommodating, with flexible scheduling and a caring attitude towards pets. However, others have expressed frustration with the lack of responsiveness and the quality of the services. The business needs to strike a balance between being accommodating and providing high-quality services.It's worth noting that the business has a strong online presence, with many customers praising the friendly staff and the cleanliness of the facility. However, some customers have expressed concerns about the lack of transparency and the quality of the services. The business needs to be more transparent about their services and pricing to build trust with customers.Overall, this pet grooming business has a lot of potential, but it needs to work on consistency, attention to detail, and transparency to provide a better experience for customers.