This location is very convenient for customers, offering 24/7 availability, which is a big plus. However, it seems that the staff is not very responsive to customer's needs, which is a slight drawback. The company has a strong online presence, and the website is easy to navigate. Ken Keeble is a key person in the company, and his experience and expertise are essential to the business. The office is wheelchair accessible, which is a great feature for customers with disabilities. Overall, the company seems to be doing a good job, but there is room for improvement in terms of customer service. The staff is very knowledgeable and can answer any questions you may have. The co-branding with Ken Keeble at New Fed Mortgage is a great asset to the company. The working hours are quite unusual, but it seems to be convenient for customers.