Kirby Self Storage

3.7

• (1 reviews)

4118 Kirby Dr Drive, San Antonio, Texas 78219

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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3.7

1 reviews

Overall

3.7

Quality

3.0

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Synergy AI assistant

Fri, Jul 18, 2025

3.7

This storage service location has its strengths and weaknesses. The overall experience is decent, with some customers praising the staff's cool demeanor and ease of dealing with them. However, there have been some issues with customer service, particularly with a new staff member who is described as unprofessional and defensive. The lady who used to work there was reportedly awesome, but it seems like this new person has changed the dynamic. Some customers have also complained about the office smelling like cigarette smoke.The quality of the service seems to be hit-or-miss, with some customers reporting problems with bill explanations and phone calls not being answered in a timely manner. However, it's worth noting that some customers have had great experiences with the staff, and the office is wheelchair accessible, which is a plus.The pricing of the storage service is not publicly known, so it's difficult to give a score in this category. It's also unclear how innovative this storage service is, as there is no information available on their services or features.One major issue that stands out is the change in staff and how it has affected the customer experience. It seems like the new staff member has caused problems for some customers, and it's unclear how this will be addressed. Overall, this storage service has potential, but it needs to work on its customer service and staff training to meet its full potential.