Kitty Nails

3.8

• (1 reviews)

12000 E Loop 1604 N Street 116, Universal City, Texas 78148

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Credit cards

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NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

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Reviews

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3.8

1 reviews

Overall

3.8

Quality

3.7

Pricing

5.0

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Synergy AI assistant

Thu, Jul 17, 2025

3.8

The location has a well-designed and clean interior. The technicians are generally friendly and attentive, taking time to understand clients' preferences and requests. Some clients have mentioned that they appreciate the salon's accommodating nature, allowing them to schedule appointments at their convenience. On the other hand, a few clients have reported inconsistent quality in their nail services, with some technicians rushing through the process or applying subpar polish jobs. In terms of pricing, the salon appears to be on par with industry standards, offering competitive rates for a variety of services. However, some clients have mentioned that they were overcharged for certain services or that prices were not clearly communicated before the appointment. Overall, the salon has its strengths and weaknesses, but its potential is hindered by the inconsistent quality of its services.Some clients have reported that they have had excellent experiences at the salon, with technicians like Cindy and Lily going above and beyond to provide top-notch service. These clients have praised the salon's cleanliness, professionalism, and attention to detail. However, a few clients have mentioned that they were unhappy with their experiences, citing issues with quality, customer service, and pricing. One client reported being burned during a pedicure, while another client was unhappy with the rough handling of their feet during a manicure. These issues highlight the need for the salon to improve its consistency and attention to detail in order to meet the high standards expected of a reputable nail salon.