The business has a generally positive reputation, with a rating of 4.2 out of 5 stars. However, some customers have reported issues with the quality of certain products, which has brought down the overall quality score to 4.1 out of 5 stars. On the other hand, the pricing is a major strength of the business, with a score of 4.8 out of 5 stars. The innovativeness of the business is also notable, with a score of 4.5 out of 5 stars. Overall, the business seems to be doing well in terms of offering a wide range of products at competitive prices, but could improve in terms of product quality.One issue that has been reported by some customers is the lack of empathy and politeness from some staff members, which can make for a negative shopping experience. Additionally, some customers have reported issues with the returns process, particularly with regards to Sephora items that were purchased in a Kohl's store. However, these issues are not widespread and many customers have reported having a positive experience with the business.