San Antonio
La Palapa K-Tracha
3.76
3.76
Features
Cozy
NFC mobile payments
Groups
Comfort food
Parking
Credit cards
Tourists
Casual
Free street parking
Dessert
Wheelchair accessible parking lot
Dine-in
Wheelchair accessible entrance
Accepts reservations
Lunch
Small plates
Good for kids
Solo dining
Free parking lot
Trendy
Coffee
Takeout
Wheelchair accessible seating
Dinner
Quick bite
Dinner
Kids' menu
Breakfast
Drive-through
Lunch
Debit cards
Breakfast
Restroom
Photos & videos
Submit a review
Pricing
Innovativeness
Overall
Quality
Submit a review
The business has an average rating that indicates a good experience for most customers. Quality of food seems to be an area of improvement, with some customers experiencing inconsistent quality. Pricing is reasonable, and the business has shown some innovativeness in its offerings. However, there are some issues with customer service that need to be addressed. Several customers have reported poor service, including long wait times, unfriendly staff, and a lack of attention to customer needs. Some customers have also reported issues with the cleanliness of the restaurant, with some tables and floors being left dirty. One customer mentioned that the service was "pesimo" (very bad), and another customer reported that the food was "cruda" (raw) and "muy mal" (very bad). Despite these issues, the business has a loyal customer base and some customers have reported excellent service and delicious food. It seems that the business needs to work on providing consistent service and ensuring that all customers have a positive experience. One potential solution could be to provide additional training to staff on customer service and to implement new procedures for managing customer orders and complaints. Additionally, the business could consider implementing a system for tracking customer feedback and complaints to help identify and address issues quickly.
Own this business?
Hours
Closed
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Contact business
1