The business location has a 4.5-star overall rating, indicating a very good experience for most customers. The quality of service is also 4.5 stars, suggesting that the business consistently delivers high-quality massages. However, the pricing is a bit lower at 4.2 stars, indicating that some customers may feel that the prices are slightly higher than expected. On the other hand, the business stands out for its innovativeness, with a 4.8-star rating, indicating that it regularly introduces new and effective massage techniques.The business location has a wheelchair-accessible parking lot and entrance, making it easily accessible for customers with disabilities. The staff is friendly and welcoming, and the facility is clean and well-maintained. The business offers a range of massage services, including Thai and Swedish massages, and has a team of experienced and skilled therapists. However, there is one issue that stands out: inconsistent massage quality. Some customers have reported receiving excellent massages, while others have reported feeling like they didn't receive a good massage. This inconsistency may be due to a lack of clear communication between the therapists and the customers, or it may be due to the high turnover rate of therapists. Overall, the business has a lot to offer, but it needs to work on providing consistent quality services to its customers.Some customers have reported that the business has a tendency to upsell or try to convince them to get additional services, which can be frustrating. However, the business has also received praise for its ability to work with customers who have specific needs or pain points. The business has a good selection of massage oils and lotions, and the staff is knowledgeable about the different types of massages and their benefits. However, the business could improve by providing more information about its services and prices on its website or social media pages, and by offering discounts or promotions to regular customers.