San Antonio
Legent Outpatient Surgery Westover Hills
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Quality
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This location is a surgery center that provides medical services to patients. The facility is well-equipped and clean, with friendly and professional staff. The patients praised the staff for their kindness and compassion, making them feel comfortable during their procedures. One patient even mentioned that the security guard went above and beyond to help them, calling another facility to inform them of their arrival. However, there was one instance where the patient had to wait for over 3 hours for a procedure that was supposed to take only 15 minutes, which was extremely frustrating. The staff also had poor communication skills, not providing updates to patients or their chaperones, and making excuses for delays. On the other hand, the patients appreciated the excellent care they received from the doctors and staff, and many mentioned that they would highly recommend this facility to others. The center also has amenities such as wheelchair-accessible restrooms, parking, and entrance, making it convenient for patients with mobility issues. Overall, the center has its strengths and weaknesses, but it seems to prioritize patient care and comfort. However, it is worth noting that there is an issue with the center's communication and appointment scheduling, as highlighted by a patient who had a very bad experience. The center should work on improving this aspect to provide a better experience for its patients.
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Categories
Medical Service
Surgery
Surgical center
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