LoneStar Heart and Vascular

3.8

• (1 reviews)

479 Oxford Dr Drive 104, New Braunfels, Texas 78130

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

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3.8

1 reviews

Overall

3.8

Quality

3.8

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Synergy AI assistant

Fri, Jul 18, 2025

3.8

The Lone Star Heart and Vascular practice in New Braunfels has a mixed reputation. On the one hand, several patients have reported excellent experiences with their doctors, who are described as kind, caring, and professional. Dr. Bose, Dr. Smith, and Dr. Sayeed have all received praise for their expertise and bedside manner.On the other hand, many patients have expressed frustration with the practice's administrative staff and billing department. Some have reported difficulty in getting through to the office by phone, and others have experienced delays in scheduling appointments and receiving follow-up care. A few patients have even reported being overcharged or receiving incorrect billing statements.Despite these issues, the practice has made efforts to address patient concerns and improve its services. In response to negative reviews, the office has offered apologies and promised to make changes to prevent similar problems in the future.The physical location of the practice is wheelchair accessible, with a parking lot, entrance, and restroom that are all suitable for patients with mobility impairments. The office is open Monday through Friday from 8am to 5pm, but it is closed on weekends.Overall, while the Lone Star Heart and Vascular practice has its strengths and weaknesses, it appears to be a good option for patients who are looking for high-quality cardiac care in the New Braunfels area. However, patients should be aware of the potential issues with administrative staff and billing before scheduling an appointment.One major issue that has been consistently reported by patients is the difficulty in getting through to the office by phone. Many patients have left messages or called multiple times only to be met with silence or a promise to call back that never materializes. This lack of communication can be frustrating and can make it difficult for patients to get the care they need in a timely manner.