This apartment complex has both positive and negative aspects. The staff is generally friendly and helpful, with some residents praising the office staff, maintenance team, and management. However, there have been issues with customer service, with some residents reporting difficulty in getting responses or help from management. Additionally, some residents have experienced problems with bugs and roaches, with one resident claiming that the complex is infested. On the other hand, the complex has undergone renovations and improvements, with some residents noting the new management team's efforts to take care of the property. The location is also a selling point, with many residents praising the complex's proximity to Shavano Park. The pricing is relatively high, but some residents feel that it's worth it for the amenities and location. Overall, the complex seems to be working towards improvement, but there are still some kinks to be ironed out. Some of the issues that need to be addressed include the infestation of bugs and roaches, the lack of effective customer service, and the high prices. Additionally, some residents have reported problems with maintenance, with some issues not being resolved in a timely manner. However, there are also many positive aspects to the complex, including the friendly staff, renovated amenities, and convenient location. The complex's management team has shown a commitment to improvement, with some residents noting that the new team has been working hard to address issues and take care of the property. However, more needs to be done to ensure that the complex is living up to its full potential.