The store is located at Building 43, W 33rd St Street, New York City, with a phone number +15167124386 and a web link https://manhattandress.com/. The store offers a wide variety of formal wear and dresses, with options for same-day delivery, in-store pickup, and delivery. They also claim to be a small business and offer credit card payments.However, the overall experience of customers has been marred by several issues. Some customers have reported not receiving their orders, with one customer claiming to have lost $649 after waiting for over 10 months. Others have experienced poor customer service, with some customers reporting that their calls and emails were ignored.Despite the issues, some customers have had positive experiences, with one customer praising the quality and design of their dress. However, these positive reviews seem to be outweighed by the negative ones.One of the main issues with the store is their communication. Many customers have reported not receiving any updates on their orders, and some have been ignored after contacting the store multiple times. This lack of communication has led to customers feeling frustrated and disrespected.Another issue is the store's handling of refunds. Some customers have reported that they were not given a refund after canceling their orders, and one customer claimed to have been charged a 20% restocking fee.The store's working hours seem to be inconsistent, with some customers reporting that the store was closed during advertised hours. This could be a result of the store's small size and limited staff.The store's prices seem to be reasonable, with some customers praising the affordability of their dresses. However, the quality of the dresses has been a mixed bag, with some customers reporting that their dresses were of poor quality.Overall, the store seems to have a long way to go in terms of improving its customer service and communication. While some customers have had positive experiences, the negative reviews and issues with refunds and communication are a major concern.