The location has a well-deserved reputation for its delicious ice cream, with many customers raving about the unique flavors and generous mix-ins. The staff is also generally friendly and welcoming, with many reviewers mentioning that they feel comfortable and appreciated at the shop. The atmosphere is trendy and cozy, making it a great spot to grab a treat with friends or family. However, there are a few issues with the business. One reviewer noted that the prices can be a bit steep, especially for those on a budget. Another reviewer had a negative experience with the service, feeling rushed and ignored by the staff. There is a specific issue with staff being unprofessional and rude, which is a concern for many customers. The shop has made an effort to improve its service, but it seems like it's still a work in progress. Despite these issues, the shop remains a popular destination for ice cream lovers, and many customers are willing to overlook the problems in order to enjoy the delicious treats. Overall, the location is a great spot for those looking for a tasty and unique ice cream experience, but be prepared for some potential service issues.