San Antonio
Massage Envy
9.32
9.32
Overview
Massage Envy Spa at 1005 Waugh Dr offers customized massages in Houston, TX and the nearby area. Book your appointment today.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
LGBTQ+ friendly
Free parking lot
LGBTQ+ friendly
Gender-neutral restroom
Appointments recommended
On-site parking
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Quality
Pricing
Innovativeness
Overall
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The business has a decent overall score, but there are some inconsistencies in the quality of service. While the pricing is relatively high, it seems to be worth it for some customers. The innovativeness of the business is a strength, with some therapists providing unique and effective treatments. However, there are some negative reviews that suggest the business can be inconsistent in its service. One issue that stands out is the communication breakdown between the front desk staff and the therapists, which can lead to confusion and frustration for customers. For example, one customer reported that they were not notified of a therapist's inability to perform a prenatal massage, and another customer reported that they were not given the option to use their membership credits after a change in ownership. Additionally, some customers have reported difficulty in canceling their membership and getting refunds for unused sessions. Overall, while the business has some strengths, it could benefit from improved communication and customer service to address these issues.
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Hours
Closed
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