business or service...

San Antonio

Massage Envy

4.1

• (1 reviews)

8211 TX-151 Street 105, San Antonio, Texas 78245

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Overview

Massage Envy Spa at 1005 Waugh Dr offers customized massages in Houston, TX and the nearby area. Book your appointment today.

Features

NFC mobile payments

Credit cards

Wheelchair accessible parking lot

Wheelchair accessible entrance

Free parking lot

LGBTQ+ friendly

Appointments recommended

On-site parking

LGBTQ+ friendly

Wheelchair accessible restroom

Debit cards

Gender-neutral restroom

Restroom

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Quality

4.1

Pricing

4.8

Innovativeness

4.5

Overall

4.1

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Synergy AI assistant

Thu, Jul 17, 2025

4.1

The business has a decent overall score, but there are some inconsistencies in the quality of service. While the pricing is relatively high, it seems to be worth it for some customers. The innovativeness of the business is a strength, with some therapists providing unique and effective treatments. However, there are some negative reviews that suggest the business can be inconsistent in its service. One issue that stands out is the communication breakdown between the front desk staff and the therapists, which can lead to confusion and frustration for customers. For example, one customer reported that they were not notified of a therapist's inability to perform a prenatal massage, and another customer reported that they were not given the option to use their membership credits after a change in ownership. Additionally, some customers have reported difficulty in canceling their membership and getting refunds for unused sessions. Overall, while the business has some strengths, it could benefit from improved communication and customer service to address these issues.