The business has a great reputation in the community, with a rating of 3.8. The staff is generally helpful and friendly, with many clients expressing gratitude for their assistance. Cesar, the owner, is particularly praised for his kindness and willingness to follow up with clients. The business has flexible hours, including late evenings and weekends, which is convenient for those with busy schedules. However, some clients have reported issues with unprofessional staff, including a rude receptionist and a secretary who hung up on them. Additionally, some clients have felt that they are treated for a few months before being asked to leave. The business's planning and amenities, such as wheelchair accessibility and a restroom, are also notable. Overall, the business seems to excel in its commitment to serving the community, but may need to work on staff training and consistency.