Medcare Associates of Stone Oak/ Phyllis

3.3

• (1 reviews)

1434 E Sonterra Blvd Boulevard 206, San Antonio, Texas 78258

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Pricing

4.0

Overall

3.3

Quality

3.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.3

This location has received generally positive reviews from patients, with some expressing gratitude for the care they received from certain doctors and staff members. However, there are also several concerns about the quality of care and the efficiency of the office. Some patients have reported long wait times, difficulty getting in touch with the office, and issues with prescription refills. One patient even reported being told they were not seen by a doctor despite having an appointment. Others have expressed frustration with the front desk staff, citing rudeness and a lack of helpfulness. On the other hand, some patients have praised the care they received from certain doctors and staff members, highlighting their kindness and professionalism. The office's rating system seems to be inconsistent, with some patients being told they need to schedule a new appointment despite having one already, and others being given incorrect information about their appointment status. Overall, this location seems to have some issues with communication and organization, but some patients have had positive experiences with the care they received. Unfortunately, one major issue that stands out is the communication problems. Several patients have reported difficulties in getting in touch with the office, either by phone or by message, and some have even been hung up on. The front desk staff has also been criticized for being rude and unhelpful. Additionally, there have been issues with prescription refills, with some patients being told they need to come back in to the office to pick up their medication, despite having had it prescribed.