San Antonio
MedFirst Primary Care
Overview
BHS Physicians Network The BHS Physicians Network is passionate about caring for the health of individuals and families throughout San Antonio and surrounding areas throughout their lives. Our skilled primary care physicians and specialists are highly experienced in a variety of medical fields and have cared for tens of thousands of patients over many decades. Whether […]
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
Submit a review
Overall
Quality
Submit a review
This medical center has its strengths and weaknesses. The quality of care provided by some doctors, such as Dr. Padia and Dr. Cano, is exceptional. They are intelligent, patient, and kind, making them a pleasure to work with. Dr. Padia has been recommended by many patients, and Dr. Cano has a kind and down-to-earth approach that puts patients at ease.However, the center's customer service has been a major letdown for many patients. Some staff members, such as Joseph Ponce, have been described as unprofessional, stressful, and distracting. He has made mistakes with scheduling appointments, sent incorrect prescriptions, and refused to cancel incorrect appointments. His behavior has driven away several clients.Additionally, the center's administrative tasks, such as scheduling and billing, have been criticized for being inefficient and inaccurate. Patients have received incorrect bills and been charged for appointments they never attended.Despite these issues, the center has made efforts to correct mistakes and improve customer service. Vanessa, a staff member, has been commended for being professional and efficient in resolving scheduling issues.Overall, the quality of care is decent, but the customer service and administrative tasks need significant improvement. It's essential for the center to address these issues to provide a better experience for patients.Some areas for improvement include:* Improving customer service by training staff on effective communication and conflict resolution.* Streamlining administrative tasks, such as scheduling and billing, to reduce errors and inaccuracies.* Providing better communication with patients, including timely and clear notifications about appointments and billing.By addressing these issues, the center can provide a more positive experience for patients and improve its overall reputation.
Own this business?
Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Medical Service
Medical Centers
Medical group
Contact business
1