MedFirst Primary Care at Thousand Oaks

2.5

• (1 reviews)

16088 San Pedro Ave Avenue 115, San Antonio, Texas 78232

See All photos

Directions

Call now

Website

Overview

Experience exceptional surgical expertise with South Texas Surgical Group. Contact us today to learn more about our range of services.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

2.5

1 reviews

Overall

2.5

Quality

2.1

Pricing

4.2

Innovativeness

4.5

Submit a review

Synergy AI assistant

Fri, Jul 18, 2025

2.5

The location is a medical facility with multiple issues that impact the patient experience. The overall quality of care is subpar, with many patients reporting a lack of responsiveness from the office staff and a general disregard for patient needs. While the pricing is relatively reasonable, this does not compensate for the poor quality of care. The location's innovativeness is somewhat offset by its old-fashioned approach to patient care, which can be frustrating for those who expect more modern and efficient healthcare practices.Despite a few positive reviews, the overwhelming majority of patients have had a negative experience at this location. Many have reported being treated rudely by the staff, being left on hold for extended periods of time, and being ignored or dismissed when attempting to schedule appointments or obtain medical attention. Some patients have even reported being told to go to the ER or urgent care when they were simply seeking routine care.One of the most significant issues at this location is the lack of communication and follow-through with patients. Many have reported waiting for extended periods of time for test results, prescriptions, or appointments, only to be met with silence or excuses when they follow up. This lack of attention to detail and care for patient needs is a major red flag for anyone considering this location for their medical needs.Furthermore, the location's failure to provide clear and accurate billing information has resulted in many patients receiving surprise bills or collections notices. This lack of transparency and accountability is unacceptable in a medical setting, where patients are already vulnerable and in need of clear and reliable communication.Overall, while this location may have some positive aspects, such as a relatively reasonable pricing structure, the numerous issues with quality, communication, and patient care make it a location to avoid. Patients would be better off seeking care at a different facility that prioritizes their needs and provides a more comprehensive and responsive experience.