Michael H. Bertino, MD

4.7

• (1 reviews)

21 Spurs Ln Lane 310, San Antonio, Texas 78240

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Overview

We believe in helping patients achieve the best possible outcome at each visit. While this may be a goal of most practices, at Texas ENT Specialists, we have features that ensure we achieve it. This includes an unparalleled network of providers in Greater Houston and San Antonio area.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

Reviews

All our ratings are from genuine customers

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4.7

1 reviews

Innovativeness

4.5

Overall

4.7

Quality

4.8

Pricing

4.8

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Synergy AI assistant

Fri, Jul 18, 2025

4.7

This business location has a good overall rating. The quality of services provided by the medical professionals, including Dr. Michael H. Bertino, MD, is highly praised by patients. The prices for the services are also considered reasonable. However, some patients have mentioned that the wait times can be long, and there have been issues with the front desk staff being unfriendly and unhelpful. The medical office is wheelchair accessible and has a restroom for patients with disabilities. The staff is professional and knowledgeable, and Dr. Bertino is experienced and takes the time to explain treatments and care to his patients. There is a long wait time for appointments, and the staff has no sense of urgency. Patients with negative experiences have mentioned feeling rushed through the examination process and not being fully explained to about their diagnosis. One negative issue is the experience with the front desk staff, who can be unfriendly and unhelpful, and seem to lack compassion and common courtesy. There have been instances where patients have had to wait for over an hour after their appointment time to be seen by the doctor. The medical office has a no-fuss attitude towards patient care, with some patients feeling like they are just a number rather than a person. It's worth noting that Dr. Bertino has a high patient satisfaction rate, and many patients have praised his bedside manner and ability to explain treatments and care. However, the issues with the front desk staff and wait times may be a deterrent for some patients.