San Antonio
Michael Shepherd - Security Service Federal Credit Union
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location has been a go-to place for people looking for mortgage loans in the area. The building is easily accessible, with a wheelchair-friendly parking lot and entrance, making it convenient for everyone. The working hours are consistent, Monday to Friday from 9 am to 5:30 pm, which allows people to plan their visits accordingly.The staff here seems to be very helpful and understanding. For instance, Tina and Justin went out of their way to assist a customer who had an emergency and needed some documents quickly. They showed sympathy and truly cared about the customer's needs, resulting in a great experience.One of the standout features of this location is the expertise of Mike Shepherd, an insurance professional who has been praised by clients for his exceptional service. He takes the time to understand each client's needs and finds suitable options, explaining the options, costs, and coverage clearly.Overall, the quality of service here is top-notch, with friendly and knowledgeable staff who go above and beyond to help customers. However, one potential area for improvement is that the location does not seem to have Saturday hours, which might not be convenient for everyone.Also, the only issue that stands out is that the location is closed on Saturdays, which might be inconvenient for some customers.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Financial Service
Mortgage Loans
Mortgage lender
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