The overall experience at this dental office is satisfactory, with a rating of 4.2 out of 5. While the quality of service is somewhat lacking, with a score of 3.1, the pricing is very reasonable, with a score of 5.0. The office's innovativeness is also notable, with a score of 4.5. One major issue is the lack of attention to detail, as evidenced by the lengthy wait times and the instance of a patient being sent to a different dentist for a root canal, only to be told it was too much trouble to fix. The office's willingness to make amends and improve their services is commendable, but they still have work to do to reach the high standards set by their excellent pricing and innovativeness.