The business has a relatively good overall reputation, with a score of 4.3 out of 5. However, the quality of service seems to be inconsistent, as some customers have reported issues with their moves. On the other hand, the pricing is generally good, with most customers reporting that it was reasonable. The business also seems to be innovating and improving its services, as evidenced by the positive feedback from customers who appreciated the use of rolling crates and labels.The company's transportation services are reliable, with most customers reporting a smooth experience. However, one customer reported an issue with the company's customer service, stating that it was unhelpful when they were trying to track down their belongings. The company has also been praised for its professionalism and efficiency, with many customers reporting that their moves were completed quickly and with minimal hassle.Overall, the business seems to be doing a good job in many areas, but could improve in terms of quality control and customer service. One potential issue that was mentioned was the long wait time for delivery, with one customer reporting that it took 20 days for their belongings to arrive. This is something that the company could look to address in order to improve its services.