San Antonio
MTH Mortgage
Overview
Need help finding a home loan? We’re the mortgage company for you. We have the right tools and expert advice to help guide you through the process.
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This business location seems to be struggling with providing good service to its clients. Several clients have reported having a horrific experience with the company, citing non-responsive customer service, poor communication, and unhelpful loan officers. The employees seem to be lacking in understanding and empathy, making it difficult for clients to navigate the process. One client mentioned that they had to deal with multiple loan officers who were helpful at first but became rude and uncooperative as the process went on. Another client reported that they were asked to provide the same documents multiple times, which added to the frustration. It appears that the company has a high turnover rate, which may contribute to the inconsistent and unprofessional service. While some clients may have had a positive experience with the salesperson at the homes, the mortgage process itself was marred by difficulties. Unfortunately, it's not clear if the company is willing to adapt and improve its services to better meet the needs of its clients. The company's promise to pay closing costs may be an attractive feature, but the stress and frustration that clients have experienced may outweigh any potential benefits. One issue that stands out is the company's lack of understanding and empathy for clients with non-traditional income, which may lead to unnecessary delays and complications in the loan process.
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Financial Service
Mortgage Loans
Mortgage lender
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