San Antonio
My Collision Center
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Mechanic
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Overall
Quality
Pricing
Innovativeness
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The business location has a solid overall score, but the quality of service and work varies depending on the individual's experience. Some customers report excellent work and friendly staff, while others have issues with communication, delays, and quality of repairs. The pricing is generally considered reasonable, but some customers feel that they were overcharged for certain services. The business has made an effort to innovate and improve its processes, but there are still some areas for improvement.The positive aspects of the business include the friendly and helpful staff, the efficient rental car process, and the clean and welcoming facility. Some customers have also appreciated the honesty and transparency of the staff, particularly Ronnie, who went above and beyond to ensure that customers were satisfied with their repairs.However, some customers have experienced issues with communication, delays, and quality of repairs. Some have reported that their vehicles were not repaired correctly, and that they had to return to the shop multiple times to resolve the issues. Others have felt that the staff was not knowledgeable or experienced enough to handle certain repairs.One major issue that has been reported by several customers is the discrepancy between the original estimate and the final bill. Some customers have felt that they were overcharged for certain services, and that the business did not provide clear explanations for the additional costs.To improve, the business could focus on streamlining its communication and estimation processes to prevent misunderstandings and delays. It could also invest in additional training for its staff to ensure that they have the necessary knowledge and experience to handle complex repairs. Additionally, the business could work on building trust with its customers by providing clear and transparent explanations for all costs and services.Despite these issues, the business has a strong reputation and has earned the trust of many customers. With some adjustments and improvements, it has the potential to become a top-rated business in the industry.
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Hours
Closed
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Categories
Automotive & Boat Service
Car Parts
Auto body shop
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