San Antonio
Nancy Otto, MD
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Innovativeness
Overall
Quality
Pricing
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This business location is an orthopedic surgeon's office, offering services in hand and arm issues. It has a rating of 3.7 stars on third-party review platforms, with a significant number of 5-star reviews. Many patients have praised Dr. Otto's expertise and skills, saying she is "extremely smart" and "values what you have to say." They also appreciate her ability to explain procedures and treatment options in a clear and concise manner. Some patients have had excellent experiences with the office's staff, finding them to be friendly and helpful. However, a few patients have reported negative interactions with the front office staff, describing them as "rude" and "unprofessional." One patient had a poor experience with the billing process, stating that they received an incorrect medical bill and were treated poorly by the office staff when they tried to resolve the issue. The business location appears to have a clean and wheelchair-accessible facility, with features such as a wheelchair-accessible restroom, parking lot, and entrance. Despite some issues with the front office staff, many patients have reported high-quality care and treatment from Dr. Otto. It is worth noting that the business has a significant number of 5-star reviews, suggesting that many patients have had excellent experiences. To improve, the business may want to consider implementing a more efficient billing process and ensuring that all staff members provide high-quality customer service.
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Categories
Medical Service
Other Medics
Orthopedic surgeon
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