San Antonio
NAPA Auto Parts - National Auto Parts
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Credit cards
Debit cards
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Quick visit
In-store pickup
In-store shopping
Same-day delivery
Batteries
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This car parts store has received overwhelmingly positive reviews from customers. The business is located at Building 3534, 11th St Street, Long Island City City, and is easily accessible by phone at +17187264100. The store's website can be found at https://www.napaonline.com/en/ny/astoria/store/28523?sdref=modal. The store offers a variety of services, including quick visits, same-day delivery, in-store shopping, in-store pickup, and delivery. Customers have praised the store's friendly and knowledgeable staff, particularly Rishie, who has gone above and beyond to help customers find the parts they need. Some customers have also mentioned that the store's prices are very competitive and fair. However, there have been a few instances where customers have reported issues with the store's customer service, including long wait times on the phone and unhelpful staff. The store's working hours are Monday to Friday from 8am to 5:30pm, and Saturday from 8am to 2pm. The store is closed on Sundays.One issue that stands out is a customer who reported being overcharged for an AC fluid leak detector and having to wait 15 minutes just to get help from a lazy staff member. Another customer reported being hung up on twice and having to wait for a long time on the phone. These incidents highlight the importance of having a friendly and helpful staff who are willing to go the extra mile to assist customers. Despite these issues, the store has received a high overall rating of 4.2, indicating that it is a reliable and trustworthy business.It's worth noting that the store has been in operation for over 40 years, and has a strong reputation in the community. The store's commitment to customer service and satisfaction is evident in the many positive reviews and testimonials from satisfied customers. However, it's also clear that there is room for improvement in terms of customer service and staff training. With a little more attention to these areas, this store could potentially achieve an even higher rating and become an even more successful business.
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Hours
Closed
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Automotive & Boat Service
Car Parts
Auto parts store
Auto body parts supplier
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