The location of New Braunfels Vision Center seems to be a reliable choice for eye care. Patients appreciate the caring and compassionate staff, including Dr. S. Grant Smith, who have provided exceptional care and service. The office is well-organized, with a thorough and efficient registration process, except for a few instances where patients experienced rude and dismissive treatment from receptionists. Despite this, the majority of patients have praised the staff's kindness, patience, and willingness to answer questions. The location offers appointments at convenient times, including evenings, and has a wheelchair-accessible restroom, parking lot, and entrance. However, some patients have experienced long wait times, and the cost of cataract surgery and subsequent procedures can exceed initial quotes.One patient was left feeling hopeless after being told they would never achieve clear vision in one eye, but Dr. Smith's diagnosis and subsequent surgeries changed their life. Patients have been impressed with the state-of-the-art equipment used and the high-quality care provided by the doctors and staff. However, some patients have expressed frustration with the cost of additional procedures, such as LASIK surgery.Overall, New Braunfels Vision Center seems to be a reputable choice for eye care, but some patients have experienced issues with customer service and unexpected costs.