NEW ERA TOWING

2.4

• (1 reviews)

5127 Castroville Rd Road, San Antonio, Texas 78227

5.96

5127 Castroville Rd Road, San Antonio, Texas 78227

5.96

See All photos

Directions

Call now

Website

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

2.4

1 reviews

Overall

2.4

Submit a review

Synergy AI assistant

Fri, Jul 18, 2025

2.4

This business location is quite far from meeting the expectations of its customers. The overall experience is mediocre, which is reflected in the 2.5-star rating. However, there are some notable issues that need to be addressed.The customer service is a significant concern, with many reviewers expressing frustration with the staff's behavior, including rudeness, unresponsiveness, and unprofessionalism. The lack of respect and courtesy shown to customers is unacceptable and needs to be improved.The pricing of the services is also a concern, with some reviewers feeling that the costs are too high, especially when compared to other towing companies. It's essential for the business to ensure that their pricing is competitive and transparent.The innovativeness of the business is also a concern, with some reviewers suggesting that the company is not keeping up with the times and is using outdated methods. This could be a result of the company's inability to adapt to changing customer needs and preferences.Some of the issues that customers have faced include being towed without notice, being forced to pay exorbitant fees, and being treated poorly by the staff. These issues have led to a loss of trust and confidence in the business, which is reflected in the poor ratings.The business needs to take a hard look at its operations and customer service to identify areas for improvement. This could include retraining staff, revising pricing, and investing in new technology and processes to improve efficiency and customer satisfaction.Overall, this business location has a lot of room for improvement to meet the expectations of its customers and become a reputable and trustworthy towing company.