New Haven Assisted Living and Memory Care of Schertz

3.4

• (1 reviews)

2300 FM3009 Street, Schertz, Texas 78154

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Overview

A modern, active, and stylish assisted living & memory care community with every convenience. Your happiness is at the heart of what we do.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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3.4

1 reviews

Quality

3.1

Pricing

4.5

Overall

3.4

Innovativeness

2.9

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Synergy AI assistant

Thu, Jul 17, 2025

3.4

This location seems to have mixed reviews. On one hand, some clients have praised the staff for being friendly and caring, with one reviewer stating that the facility is "a wonderful place" with "loving and caring employees and residents." However, other clients have reported issues with the quality of care, citing neglect and abuse of residents, including instances of poor hygiene and medical neglect. One reviewer stated that their family member was left in soiled bedding and garments, and another reported that the facility failed to control their loved one's blood sugar levels. These reports of neglect and abuse are disturbing and raise concerns about the quality of care provided at this facility.Some reviewers have also expressed frustration with the management and staff, with one reviewer stating that the facility is "terrible" and that the staff is "untrained." Another reviewer reported that the facility has high staff turnover and that the staff is often unprofessional.On the other hand, some reviewers have praised the facility's pricing, with one reviewer stating that it is "reasonable" and another saying that it is "the best value for the price." However, it's worth noting that the facility's pricing may not be affordable for all clients, and some may find it to be prohibitively expensive.In terms of innovativeness, this facility seems to be lacking. While some reviewers have praised the facility's activities and events, others have reported that the staff is unresponsive to resident needs and that the facility fails to provide adequate care.Overall, this location seems to have some serious issues with quality of care and management, which may impact the experience of clients and their loved ones. It's essential for potential clients to carefully research and evaluate this facility before making a decision.