San Antonio
Northeast Imaging Ctr-MRI
12.42
12.42
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
Submit a review
Overall
Quality
Submit a review
This location has some pros and cons. The staff in the back office seems to be friendly and professional, such as Yesenia and Dianna who took care of the reviewer during their MRI appointment. However, the front office staff has a different story. They were found to be unprofessional, gossiping and not attentive to waiting patients, which makes a negative impression. The reviewer also shared a story about a miscommunication with the staff regarding their insurance and billing, which is quite disturbing.The lack of transparency and honesty in their communication is a major issue here. The location's wheelchair accessibility is a plus, but it's not enough to compensate for the poor customer service.Considering these points, it's hard to say whether the location's quality meets the expected standards. The pricing, however, seems to be satisfactory, but it's not enough to redeem the location's poor performance in other areas.The innovativeness of the location is also questionable, as it seems to be stuck in old habits and communication styles.
Own this business?
Categories
Medical Services
Contact business
1
