San Antonio
Northeast ProHealth
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
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The location of Northeast ProHealth is easily accessible, with a wheelchair-accessible entrance, parking lot, and restroom. The office is open on weekdays from 8:30 AM to 5:00 PM, with Saturday and Sunday being closed. The staff is friendly and welcoming, with some reviewers mentioning that they feel like family. However, there have been issues with phone system and staff being short-staffed, which has led to some patients being dismissed or being rude to them. Many patients have reported being extremely satisfied with the care they received, with some reviewers mentioning that their providers are caring, knowledgeable, and take the time to meet all their needs. They have praised the staff for being kind, accommodating, and proactive in their care. Some reviewers have even mentioned that they are willing to travel a long distance to receive care from this office. However, some reviewers have mentioned that the appointment process can feel rushed, and they have experienced issues with communication and follow-through on promised services. Additionally, one reviewer had a negative experience with a staff member who was not sympathetic to their situation and made them feel belittled. Another reviewer had an issue with their lab work being sent to them with a bill, despite being told they would not have to pay it.Overall, Northeast ProHealth has a good reputation for providing quality care, but there are some areas that need improvement, such as communication and staff training.
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