This business has a long history of providing pet grooming services, with some clients having been loyal customers for decades. The staff seems to genuinely care about the pets they serve, as evidenced by the numerous five-star reviews praising their professionalism and attention to detail. However, there have been some issues with customer service, with a few clients expressing disappointment with the staff's attitude and treatment. The business appears to have a high level of quality in terms of grooming, with many clients expressing satisfaction with the work done on their pets. However, some clients have reported that the staff can be unhelpful and uncooperative at times. It seems that the business charges premium prices for its services, but some clients have reported feeling that the prices are not justified by the quality of service received. There is not enough information available to determine whether the business is innovative in its approach to pet grooming. One notable issue is the lack of respect shown by some staff members to certain clients, including military personnel and those with pets that require special care.