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San Antonio

O'Reilly Auto Parts

4.2

• (1 reviews)

10401 Midlothian Tpke Street, Richmond, Virginia 23235

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Overview

Find O'Reilly Auto Parts stores nearby as well as information on which in-store services are available at the nearest O'Reilly locations.

Features

NFC mobile payments

Onsite services

Credit cards

Checks

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

In-store pickup

Quick visit

Curbside pickup

Same-day delivery

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Reviews

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4.2

1 reviews

Quality

4.2

Innovativeness

4.8

Overall

4.2

Pricing

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

The car parts store on Midlothian Tpke Street is a reliable destination for car enthusiasts. With a vast selection of car parts and accessories, it meets the expectations of quality, though not exceeding them. The business is well-organized and well-stocked, but it sometimes lacks a personal touch, which is not surprising given its size. The store's customer service is generally helpful, with some employees standing out for their exceptional knowledge and willingness to assist.However, there have been some issues with customer service, particularly with employees who seem unwilling to help or provide guidance. This can be frustrating for customers who are not familiar with the products or services offered. Additionally, some customers have reported difficulties with returns or exchanges, which can be a source of stress for those who are not familiar with the process.The store's pricing is generally competitive, with some customers finding good deals on certain items. However, there have been instances where customers have been overcharged for certain products or services.The store's innovativeness is impressive, with a wide range of car parts and accessories available. The store also offers various services, such as same-day delivery and in-store pickup, which can be convenient for customers.Overall, the car parts store on Midlothian Tpke Street is a solid choice for car enthusiasts. While it may not exceed expectations in terms of quality, it is reliable and well-stocked. However, customers should be prepared for occasional issues with customer service and pricing.A notable issue that has been reported by several customers is the store's handling of returns and exchanges. Some customers have been denied returns or exchanges, even when the product was defective or not as described. This can be frustrating and may deter customers from returning to the store in the future.To improve the customer experience, the store could consider implementing a more customer-friendly returns and exchanges policy. This could include offering refunds or exchanges for defective products, as well as providing clearer instructions on the returns and exchanges process. Additionally, the store could consider providing more training to its employees on customer service and product knowledge, to ensure that customers receive the help and guidance they need.