This office furniture store has a decent overall rating, but there are some concerns that need to be addressed. The quality of the service seems to be inconsistent, with some customers reporting rude and dismissive staff, while others have had a great experience. However, the store's prices are generally good, making it a viable option for those looking for affordable office furniture. Unfortunately, there is limited information available about the store's innovativeness. One major issue is the pattern of rudeness and disrespect that some customers have experienced, which is unacceptable in any business.