Optimal Counseling Service PLLC

2.2

• (1 reviews)

11467 Huebner Rd Road 115, San Antonio, Texas 78230

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Directions

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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2.2

1 reviews

Overall

2.2

Quality

1.5

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Synergy AI assistant

Thu, Jul 17, 2025

2.2

This location has several drawbacks that make it difficult for clients to access the services they need. The front desk staff seems to be disorganized and rude, making it hard to schedule appointments and receive help. It takes them a long time to find client charts, and they are not responsive to phone calls and messages. Even when clients manage to get an appointment, it's not uncommon for the counselor to not show up, leaving clients feeling frustrated and unhelped. Some clients have also reported difficulties in receiving medical records, which is unacceptable. Overall, the quality of service provided by this location is subpar. However, the lack of pricing information makes it hard to evaluate this aspect of the business. There is also a lack of innovativeness in the way the location approaches client care, as it seems to be stuck in a traditional and inefficient model. One main issue is the poor communication and responsiveness of the front desk staff, which affects the overall client experience.