This business is a well-established and reliable choice for mortgage loans. It has a strong reputation in the community, with a long list of satisfied clients who praise the expertise and professionalism of its staff, particularly Paty Kessler. She is commended for her exceptional skills, including humility, kindness, and respect, which make clients feel comfortable and welcome. The business has a user-friendly approach and is willing to go the extra mile to ensure a smooth process.Despite some minor issues with communication, the team is praised for their prompt responses and ability to address concerns quickly. The business is also praised for its willingness to work around clients' schedules and preferences.One potential drawback is the lawsuit filed against Cross Country Mortgage, which has led to some negative reviews. However, it is worth noting that these reviews are not representative of the overall experience of the business. The business is wheelchair accessible and has a parking lot that accommodates people with disabilities. The staff is responsive and reliable, making it a good choice for those seeking mortgage loans.